Making the most of complaints

“Complaints should be welcomed…”

Brought to you by Australian Aged Care Quality Agency

“Complaints should be welcomed…”

26 June 2014

complaints

This one-day workshop will help you develop a robust complaints management system based on internationally recognised standards.

This workshop is facilitated by Steve Aivaliotis, trained mediator and director of Proactive Complaints Management.

“Complaints do not have to be viewed in a negative light; complaints should be welcomed and seen as a way and a means of receiving feedback from our customers about the service we are providing.”

This workshop has been developed specifically for senior aged care staff who have the capacity to lead and implement change in systems and processes.

This workshop is offered as an organisation-direct workshop. Click here for more information on organisation-direct workshops and to complete an expression of interest for us to come to you to deliver this workshop.

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