COURSES – Two day courses Understanding accreditation (Residential Care) & Understanding quality review (Home Care) our two flagship courses are aimed at providing a comprehensive overview of the aged care quality framework and assessment process related to home care quality review and residential aged care re accreditation.
WORKSHOPS – One Day Workshops – Registration open
Managing Accreditation Performance (Residential Aged Care) This workshop is for people with leadership responsibility for managing continues improvement and quality within a residential aged care organisation.
Consumer Directed Care and the Home Care Standards (Home Care) Developed with COTA, this workshop aims to provide a range of tools and resources to support good care for consumers.
Focus on diversity – Delivering service in a culturally inclusive way (Home Care and Residential aged care)- Developed with CCDA, this workshop supports enhanced services to consumers from diverse backgrounds while providing a culturally inclusive environment for staff, consumers and other stakeholders.
Making the most of complaints in aged care (Home Care and Residential aged care) will help you to develop a robust complaints management system based on internationally recognised standards.