The Aged Care Roadmap sets out the path toward a consumer driven, market based and sustainable aged care system. Critically underpinning this system is the Aged Care Industry, whose responsibility it is to ensure that they not only continue to provide competent, affordable and timely care and support services, but that they also shape and inform the age services reform journey in coming years.
But where to start in planning such an expedition? So here’s where the Aged Care Industry specialists step in!
In designing our 2017 State Conference, Customers in the driver’s seat – reading the aged care road map, Leading Age Services Australia will not only escort conference goers on a detailed trek through the themes of the Aged Care Roadmap, but leave them expert navigators in guiding their own clients on individual and successful age services journeys also.
Key features of the conference program will focus on:
- How to navigate the Aged Care Roadmap
- What is it that consumers really want?
- How to provide excellent customer service
- Marketing & branding in an industry of competition
- Navigating NDIS
- Navigating ACFI changes – an interactive masterclass