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Quality Agency Education– Courses and workshops

March 6, 2017 – December 31, 2017 all-day
Various locations

COURSES – Two day courses

Both our Understanding accreditation course (Residential Care) & Understanding quality review (Home Care) are now offered as 2 day courses

These two day industry focused courses aim to provide participants from residential aged care homes and Home care services with an introduction to the aged care regulatory framework, relevant aged care standards, audit process principles and methodology.

WORKSHOPS – One Day Workshops

Consumer Directed Care and the Home Care Standards (Home Care) Developed with COTA, this workshop explores good practice and provides a range of tools and resources to support good practice Consumer Directed Care.

Focus on diversity – Delivering service in a culturally inclusive way (Home Care and Residential aged care) Developed with CCDA, this workshop supports enhanced services to consumers from culturally and linguistically diverse backgrounds, while providing a culturally inclusive environment for staff, consumers and other stakeholders.

Making the most of complaints in aged care (Home Care and Residential aged care) will help you to develop a robust complaints management system based on internationally recognised standards.

Managing Accreditation Performance (Residential Aged care) This workshop is specifically targeted at those with leadership responsibility for managing continuous improvement and quality within a residential aged care organisation.

We also offer ‘organisation-direct’ courses and workshops, where we come and deliver education to you onsite.
Please go on our website for dates and locations to register online.
1800 728 589

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