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Living and working with demanding, manipulative, attention-seeking, challenging, selfish, cantankerous, difficult, time-consuming, self-centred behaviour in aged care.
This full day training focuses on behaviour that is not related to dementia but involves difficult personalities and their functioning in residential and community settings.
Outline
- Identify the range of difficult behaviour participants experience in their work.
- Explain the multi-factored needs based approach to difficult behaviour.
- Explain and give experience of skills for rapport building and effective communication with 'difficult' residents, such as: effective listening and communicating clearly.
Purpose
This workshop is designed to increase the skills of aged care staff to respond effectively and respectfully to difficult situations with people in residential settings. Staff require confidence and skills to act appropriately so as to respect the needs and rights of all concerned including themselves.
Benefits
By the end of the workshop, participants should be able to:
- Analyse difficult situations behaviourally;
- Identify the psychological needs underlying most difficult behaviour; and
- Identify strategies for use in difficult situations.
Award
A 'Certificate of Attendance' will be issued to all participants.
When: 9.30am to 4.30pm, Wednesday, 17 February, 2010
Where: The Assisi Centre
230 Rosanna Road
Rosanna Victoria (Melway Map 20 C11)
Cost: $270 (inc GST) – price includes training manual, morning tea, lunch and afternoon tea.
EARLY BIRD – Book and pay by 1 February and receive five per cent off.
Book four places and only pay for three (in one course or over multiple courses throughout 2010) a saving of 25 per cent.
Click here to make a booking.
For further information, contact Anne Connor on 03 9431 0311 or at anne@mccarthypsychology.com.au
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