VIDEO: Aged care has a quality of life not a quality of care problem, Mike Rungie, the CEO of ACH Group told the ACSA National Conference.
Consumers reported that high quality of care did not necessarily translate into a good quality of life and providers needed to shift their focus to providing services that were “life-changing”, Mr Rungie said.
He told the conference that a key dimension of a quality life was having meaningful roles and he encouraged providers to develop quality of life indicators that were reported to boards as part of a quality review process.
Mr Rungie said ultimately an aged care system built on consumer needs not only opened up broader possibilities but also had the potential for greater national viability.
Mr Rungie spoke to the NEWSROOM ahead of his presentation:
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