VIDEO: A moderated consumer review site for aged care could provide older people with more information around quality of life, says the head of a leading provider.
Stephen Judd, CEO of HammondCare, said that aged care providers should not be fearful about consumer reviews.
“You might as well not die wondering what people think about your service or how you can improve,” he told the NEWSROOM at the HammondCare International Dementia Conference last week.
“Sometimes the people who’ve had the greatest complaints about a service become your greatest fans, because you’ve addressed the issue,” he said.
A moderated Trip Advisor style website, where consumers could post reviews but the provider also got a chance to respond, could provide useful information to older people, he said.
Dr Judd spoke to the NEWSROOM about the new proposals for further deregulation of aged care, as well as his thoughts on how we move to a more meaningful system of quality: