The Australian Aged Care Quality Agency has engaged La Trobe University researchers to develop an interview tool for use with aged care residents as part of the accreditation process for facilities.
Consumer responses gained through the tool will be outlined in a new report due to be published mid-year, the agency told Australian Ageing Ageing, but not available online from this month as previously announced.
During the accreditation and quality review process, the agency interviews a minimum of 10 per cent of residents and their representatives about their experiences, which it said equated to more than 50,000 care recipients and their family members each year.
Quality agency CEO Nick Ryan said that a team from La Trobe University’s Australian Institute for Primary Care & Ageing would develop and test a set of structured interview questions with consumers for use as part of each accreditation site audit of residential aged care services.
“We’ve listened to the aged care sector about the importance of having a meaningful and validated tool to measure the consumer experience of quality care and services in a home,” Mr Ryan told AAA.
“The interview questions will support the development of a consumer report on consumer experience of the quality of care and services in residential aged care.”
As previously reported by AAA, the agency said in March last year that it planned to capture consumer feedback using an interview tool and include the responses in its audit reports from January 2017.
However, the agency told AAA today that a new consumer-focused report highlighting the consumer experience would be delivered by 30 June 2017.
The La Trobe research and development team will be led by Professor Yvonne Wells and includes Dr Angela Herd and Dr Deirdre Fethersonhaugh.
The agency also confirmed that a forthcoming Consumer Guide to Accreditation of residential aged care services, which aims to help consumers understand the accreditation process, is due to be published by the end of the month.
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