Individuals and organisations in the aged care and retirement living sectors have been recognised for their outstanding achievements including complaint-free customer service and improving residents’ quality of life at two recent industry events.
Renaissance Retirement Village’s Jessica Miles was named the winner of the Retirement Village Manager of the Year award at Leading Age Services Australia’s National Integrated Seniors Housing Conference on the Gold Coast last week.
The award recognises excellence in the retirement living industry nationally.
LASA CEO Sean Rooney congratulated Ms Miles for continually maintaining high standards in customer service, sales and marketing, complaints and dispute resolution and for robust operational management processes.
“Jessica’s nomination particularly impressed the judges with the Renaissance residents committee also commending her for her clear, prompt, and fair decision-making, effective communication skills, and not having had a single complaint made about her actions or decisions in her period as a manager,” Mr Rooney said.
Earlier this month, The Whiddon Group took out the organisation award at LASA’s New South Wales and Australian Capital Territory Excellence in Age Services Awards in Sydney on 7 June.
The provider was recognised for its leadership, innovation and excellence in aged care and implementation of the Adult Social Care Outcomes Toolkit, which measures social-care-related quality of life.
Whiddon CEO Chris Mamarelis said their staff worked hard every day to improve the lives of seniors in through care, innovation and community contribution.
“Our model of care promotes and enables wellbeing through a relationship-based approach, ensuring that our residents and families feel empowered and engaged,” Mr Mamarelis said.
“We are committed to improving quality of life for older Australians and have a strong track record for research in wellbeing, creative ageing and initiatives to combat loneliness and isolation,” he said.
Goodwin Aged Care Services was awarded the team award, recognising their achievements for the Canberra-based health and wellness centre that launched in 2014.
The wellness centre is a hub of coordinated health services including a practice nurse, GP, geriatrician, physiotherapist, podiatrist and personal trainer onsite at a Goodwin retirement village.
Goodwin CEO Sue Levy said the award reflected staff’s commitment to the residents.
“This award is a well-deserved public acknowledgement of the great work we see every day from the team at the centre. They truly value their clients and are dedicated to the work,” Ms Levy said.
“The team provides extra supports for our seniors’ health and wellbeing goals, helping them stay active and independent for as long as possible,” she said.
Peninsula Villages nurse practitioner Claire Abbott was named the winner of the individual award, in recognition of the innovative and forward-thinking contributions she’s made to assist residents at the facility.
Peninsula Villages CEO Shane Neaves said Ms Abbott’s work has led to a 42 per cent reduction of hospital transfers of their residents during her tenure.
“It isn’t hard to see why Claire was the recipient of this award. Her dedication to our residents is second to none and she delivers high-quality care that residents have come to expect from us here at Peninsula Villages,” Mr Neaves said.
Mr Rooney said these countless achievements showcased the dedication and professionalism with the aged care industry.
The recipients of state level awards will progress as finalists to the national awards, which will be presented at LASA’s National Congress in Adelaide in October this year.
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