The federal government is launching a series of trials to find a new navigator for consumers struggling to understand the aged care system after widespread criticism of the My Aged Care portal.
The federal government announced in the 2018 Federal Budget it would provide $7.4 million for a new system navigator to make My Aged Care more user-friendly and easy to understand for older people struggling to find services and residential accommodation.
Tenders are invited for a new aged care navigator network including information hubs, community hubs and one-on-one specialists.
Applicants will need to show they can support seniors and their families through the current aged care system and help them understand the services available for their individual needs and how to access them.
Minister for aged care Ken Wyatt said many seniors face barriers in making informed decisions because of difficulties navigating the system.
“Some people find it more difficult than others to navigate their way through and may need additional support to understand, choose and access aged care services,” Minister Wyatt said.
He said the trials are in response to feedback from older Australians on the current system.
“I have been listening to people and these changes were formed following direct feedback from the community.
“We want to find the best ways to break down the barriers that are preventing people from making informed choices around their aged care,” Minister Wyatt said.
The trials would be of particular value to older people with complex needs, such language and technology barriers or those who face significant social isolation or financial disadvantage.
- 30 aged care information hubs providing locally targeted information to consumers
- 20 community hubs to enable members to support each other in navigating aged care and healthy ageing
- Six full time equivalent specialists in consumer-focused organisations to offer one-on-one support for vulnerable people
The trials will commence in January 2019 to June 2020. Tenders must be lodged by 23 October 2018.
Access the tender documents here.
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