Retirement living industry peaks are urging all retirement village operators to sign to the industry code of conduct launched today to demonstrate their commitment to high standards and resident satisfaction.
The Retirement Living Code of Conduct is an initiative of the Retirement Living Council, which is part of the Property Council of Australia, and Leading Age Services Australia.
Today’s launch follows a 12-month development process which included consultation with villager operators, residents and other stakeholders and the release of draft standards earlier this year (read more here).
The code will be rolled out from 1 January 2019 and take full effect from 1 January 2020.
Retirement Living at the Property Council of Australia executive director Ben Myers said initiative aimed to promote and protect the independence, privacy, dignity, happiness, safety and security of retirement village residents.
“The code intends to create certainty and transparency around processes for moving into communities, living in communities including dispute resolution, and leaving a community. The code has been created to operate in conjunction with existing state and territory laws and regulations,” Mr Myers said.
“With approximately 2,300 retirement villages across Australia accommodating residents, the Retirement Living Code of Conduct is critical to ensuring that the retirement living industry can provide current and future residents with an exceptional quality of service.”
LASA CEO Sean Rooney the code intended to set standards above and beyond statutory obligations.
“The code is vital for the industry to set high standards for the marketing, selling and operating retirement communities, to promote and protect the interests of residents, and provide a clear framework for resolving disputes should they arise.
All retirement village operators will be able to subscribe to the code from January 2019.
The code will operate in a transitional stage until 31 December 2019 and residents will be able to make a complaint against a code signatory from 1 January 2020.
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