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New My Aged Care test website launched


The Department of Health has launched a test website for consumers to trial its redeveloped My Aged Care website.

It comes after a $61.7 million funding allocation to redevelop the My Aged Care website, as well as a range of other initiatives, was announced in the 2018-19 Federal Budget handed down in May 2018 (read more here).

The new website aims to make it easier for consumers to navigate and find information about aged care services, understand the process and support consumer choice.

Aged care organisations are encouraged to review their information in the updated service finder tool, now renamed as Find a Provider, to ensure it is accurate and reflects provider’s service offerings.

New enhancements on the My Aged Care website include:

  • simple navigation and clear steps to access aged care services
  • an updated service finder tool, with faster search results, more filter options, consumer friendly language and improved information
  • more white space to assist people with vision impairments and cognitive decline
  • content written in plain English that answers common questions people have when accessing aged care services.

User testing and stakeholder engagement activities were undertaken to develop the new website.

The new My Aged Care and enhanced service finder will replace the current website and will go live in the coming weeks.

Providers and consumers are encouraged to submit feedback about the test website. Data or enquiries cannot be submitted onto the test website yet.

You can submit feedback and test the new My Aged Care website here.

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One Response to New My Aged Care test website launched

  1. Caroline June 18, 2019 at 9:10 pm #

    I really do like the website in its simplicity. It seems less complicated to navigate and does not feel content heavy.

    Given that I’ve just skimmed the website, the only suggestion I can make is that older people seeking support and services need to know that they need to complete an aged care fees income assessment form, especially if they are not on a full pension. This gives a potential consumer of services a better estimate of fees and decision-making especially if they are self-funded or have to pay an Income Tested Fee for a HCP. I’ve assessed people for services where people understand that they’re ‘entitled’ to services but are unwilling to pay the ITF as it’s not cost-effective.

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