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Resource supports CALD seniors to engage with inquiry


A new toolkit has been launched to help culturally and linguistically diverse aged care recipients tell their stories in any language to the aged care royal commission.

The royal commission, which has received over 5,000 submissions to date, is accepting submissions until at least the end of September 2019.

People can tell their story in their own language in writing or by email, telephone or sending a recording and the royal commission will pay for translations into English.

The toolkit has been developed by the Federation of Ethnic Communities’ Council of Australia (FECCA) with funding from the Commonwealth Department of Health.

It has been written in plain English and includes an information booklet, conversation cards and an additional form to submit to the royal commission.

FECCA chairperson Mary Patetsos said the aged care royal commission aimed to identify what was working well and what needed to change and it was crucial that the voices of ageing CALD Australians were heard.

“We also need to make sure that those in aged care who may no longer have strong English language skills also have their voices heard, and FECCA is grateful that for the first time the royal commission is accepting submissions in languages other than English,” Ms Patetsos said

“This toolkit is designed to help those that care for older CALD Australians have conversations with their loved ones so they can participate in this important process,” Ms Patetsos said.

The toolkit covers a range of issues including:

  • what the royal commission is and how it works
  • why it is important that the royal commission hears from CALD Australians
  • how to tell the royal commission about their experience in their own language

Ms Patetsos called on all people from CALD backgrounds with experience of the aged care system to make a submission so it can inform the royal commission’s recommendations.

Download the resources here or order a free hard copy by phoning 02 682 5755 or emailing admin@fecca.org.au.

Submissions around the country

The royal commission has received 5,258 submissions and has assisted 3,013 phone members of the public to make a submission, according to the commission’s newsletter published this week.

More than three-quarters of submissions have come from New South Wales (29 per cent) Victoria (27 per cent) and Queensland (22 per cent).

The next largest share has come from South Australia (9 per cent) followed by Western Australia (7 per cent), the Australian Capital Territory (3 per cent), Tasmania (2.5 per cent) and the Northern Territory (.5 per cent).

A closing date for submissions will be announced later this year.

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