The UK system has embraced the user-pay philosophy more than Australia, which has allowed the provision of a very diverse range of services, aged care CEO Olive Wright says she observed on a recent study tour.
People & profiles
Talking shop: Michael Nemere, general manager of procurement at Bethanie, answers our questions on procurement.
An exceptional customer service experience for all who walk through the door including entrances that are welcome, homely and approachable is the key initiative aged care CEO Daniel Findley is implementing in his facilities following a recent visit to the UK.
A hospitality focus and making areas available for other service providers to lease top the learnings from a recent visit to Europe that aged care CEO Glenn Bunney is adopting in his facilities.
The use of vertical developments to create affordable serviced apartments for seniors needing support and a sense of community are among key learnings for aged care executive Tonia Zeeman from a recent European study tour.
Improved hospitality services and the inclusion of residents, family and visitors in operations are among key learnings from a European study tour that aged care CEO Jennifer Stuart-Smith is adopting in her organisation.
Communication is key to facilitating GPs in aged care, including off-site access to a facility’s clinical system, Dr Andrew Ryan tells Australian Ageing Agenda.
Librarian Penny Felders loves matching aged care residents with the perfect read, she tells Australian Ageing Agenda.
Compassion is a skill that can make a vital difference to aged care clients, Mary Freer tells Australian Ageing Agenda.
Prominent dementia researcher and adviser among those recognised in the Australia Day Honours.
Alzheimer’s Australia’s CEO Maree McCabe tells Australian Ageing Agenda she wants to ensure the voice of people living with dementia is heard.
South Australian musician Kerry Reid turned to volunteering in residential aged care to keep busy after her mother passed away.
A group of young professionals is preparing to take up board internships after completing a program that aims to support emerging leaders in aged care.
Family carers of people living with dementia often aren’t made aware of palliative and end-of-life care services and supports. Megan Stoyles tells the story of one couple who has been affected.