Veteran aged care lawyer, Brian Herd says saying sorry is often all that is needed to avoid a full scale complaint and the whole calamity that can ensue.
When it comes to bonds and accommodation payments, residential aged services providers should start honing their negotiation skills and being more circumspect about accommodating resident’s financial circumstances, writes Joanne O’Brien.
Ordinary cost pressures faced by residential aged care providers can be substantially amplified when the residents are from diverse cultures and language backgrounds, according to a new report by Cam Ansell and Petra Neeleman.
Consumer-directed home care programs, which begin from August 1, must avoid the risk of becoming little more than a budget-sharing exercise with a tick-the-box approach to choice and control, writes Greg Adey.
Contrary to popular views, the government’s Living Longer Living Better reforms are just what is needed to even up the return on capital for rural, regional and remote aged care providers, writes James Underwood.
Several areas need further examination, refinement and reconsideration – including the issues around payment options for residential care – but the important factor is that the reform process has begun, writes Senator Rachel Siewert.
Futurist and commentator Dr Keith Suter writes that to survive in the new era of reform, aged care managers and board directors will need stop benchmarking the competition and instead look to new ideas and uncontested opportunities in the industry.
Leading Age Services Australia CEO Patrick Reid warns that, without sober and responsible amendments in the Senate, the five aged care bills underpinning reform may be a great leap forward off a fiscal cliff for providers of care.
Some issues and questions from a peak provider group for Parliamentarians who are considering and debating the five bills before the Parliament which underpin the Government’s Living Longer Living Better aged care reforms.
There’s a lot to agree with in Ray Glickman’s op-ed last week says a NSW CEO, but aged services providers should be wary of throwing out the baby with the bathwater… and remember there’s a lot to be said for the ‘art of influence’.
Reviewing his ‘four levers of reform’ thesis published in AAA 11 months ago, the CEO of WA’s Amana Living says providers should reject compromise, maintain the rage and demand a ‘Back to the PC Future’ this election.