Providing a better experience

The next edition of Australian Ageing Agenda magazine is looking into improving resident and staff experience, hospitality and technology for care.

The next edition of Australian Ageing Agenda magazine is putting the spotlight on resident and staff experience, hospitality and technology for care.

A focus on the consumer experience is key to the delivery of person-centred and quality aged care services. And so is a focus on the staff experience to achieve this plus productive work environments.

In the next issue of Australian Ageing Agenda magazine we’ll look at how providers can excel in these areas. Areas covered may include:

  • the key to delivering a good experience
  • tools to measure the experience of residents and staff
  • programs and strategies to improve everyone’s experience.


We hear time and again that it’s all about the food. But there’s more to a happy home than meals. Other important areas of day-to-day living include clean and tidy environments and regularly laundered clothes and linen. Plus good coffee.

Next issue, we’ll look at the latest developments in hotel and hospitality services such as dining options for residents – and their guests – and the back of office operations making it all happen.

Technology for care

From music therapy to resident management systems helping prevent falls, there’s an unbelievable amount of apps, systems and devices supporting the care of residents.

Next edition, we will showcase the latest examples and trends of technology assisting frontline staff to provide quality services to the people in their care. 

Have you got a story or expertise to share on these topics? Email editorial submissions to and send advertising enquiries to

Get the complete aged care picture and sign up for a print or digital subscription of AAA magazine here

Tags: hospitality, resident experience, staff experience, technology,

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