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Managing consumer spending expectations 1:00 pm
Managing consumer spending expectations @ Online
Apr 13 @ 1:00 pm – 4:30 pm
Managing consumer spending expectations @ Online
Providers tell us that managing consumer expectations and being confident of the inclusions/exclusions is a cause of frustration and confusion. The program guidelines are necessarily flexible around spending for items that contribute to the care and[...]
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Governance in Aged Care: Beyond the Royal Commission 5:25 am
Governance in Aged Care: Beyond the Royal Commission
Apr 14 @ 5:25 am – Apr 15 @ 6:25 am
Governance in Aged Care: Beyond the Royal Commission
With the imminent release of the Royal Commission into Quality and Safety in Aged Care, providers are at a critical turning point. Now is the time to carve out a new way forward to better[...]
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Supporting consumers with complex care needs in the home 1:00 pm
Supporting consumers with complex care needs in the home @ Online
Apr 20 @ 1:00 pm – 4:30 pm
Supporting consumers with complex care needs in the home @ Online
High-prevalence, high-impact risks and NDIS high-intensity support A common factor for many instances of non-compliance is poor management of consumers/clients who are at a greater risk. It is essential that providers have structured systems and processes[...]
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Staff Performance Made Easy 1:00 pm
Staff Performance Made Easy @ Online
Apr 27 @ 1:00 pm – 4:30 pm
Staff Performance Made Easy @ Online
Ditch your Performance Management system! The words ‘Performance Management’ can send shivers down the spine of staff and managers.  All too often, performance management approaches have become awkward conversations, time-consuming and ironically a waste of[...]
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