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Managing consumer spending expectations
1:00 pm
Managing consumer spending expectations
@ Online
Apr 13 @ 1:00 pm – 4:30 pm
 Providers tell us that managing consumer expectations and being confident of the inclusions/exclusions is a cause of frustration and confusion. The program guidelines are necessarily flexible around spending for items that contribute to the care and[...]
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Governance in Aged Care: Beyond the Royal Commission
5:25 am
Governance in Aged Care: Beyond the Royal Commission
Apr 14 @ 5:25 am – Apr 15 @ 6:25 am
 With the imminent release of the Royal Commission into Quality and Safety in Aged Care, providers are at a critical turning point. Now is the time to carve out a new way forward to better[...]
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Supporting consumers with complex care needs in the home
1:00 pm
Supporting consumers with complex care needs in the home
@ Online
Apr 20 @ 1:00 pm – 4:30 pm
 High-prevalence, high-impact risks and NDIS high-intensity support A common factor for many instances of non-compliance is poor management of consumers/clients who are at a greater risk. It is essential that providers have structured systems and processes[...]
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Staff Performance Made Easy
1:00 pm
Staff Performance Made Easy
@ Online
Apr 27 @ 1:00 pm – 4:30 pm
 Ditch your Performance Management system! The words ‘Performance Management’ can send shivers down the spine of staff and managers. All too often, performance management approaches have become awkward conversations, time-consuming and ironically a waste of[...]
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