Better Practice 2016: The Quality Experience – Beyond The Expected

Join us as we look at what is required to move beyond minimum standards of care to embrace a broader definition of quality that puts the consumer experience of quality of life firmly at the centre of care and focuses on sub themes such as:

• Rethinking quality care – culture, organisational leadership and quality improvement
• The consumer voice and consumer directed care – supporting informed choice for consumers
• Incentivise what matters – safety is essential but not enough, exploring the dignity of risk
• ‘Board to bedside’ – quality culture that encourages excellence, supports diversity and addresses challenges
• Coordinated effort – integrating personal, medical and clinical care across the aged care experience
• Innovative lifestyle and food
• Quality dementia care

The quality experience… Beyond the expected