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Learning and improving from complaints

March 31, 2020 @ 12:00 am - April 1, 2020 @ 12:00 am

Every piece of consumer feedback should be seen as an opportunity to learn and improve service and care quality.

This intensive one-day complaints masterclass for Aged Care service providers helps you equip your people with the complaints best practice knowledge and skills needed for effective learning and improvement from complaints.

You’ll learn about:

• Using complaints and feedback to drive continuous improvements in service quality
• What the 2019 Aged Care Quality Standards mean for complaints management
• How to tackle defensive organisational behaviour that’ll prevent you meeting the Standards
• World-class best practice in complaints management
• How to foster a culture that welcomes complaints and feedback
• Putting your new skills into practice, creating an individual action plan to transform your organisation

For a detailed agenda and alternative locations, please visit the event page at:
https://www.priceperrott.com/events/au-agedcare-complaints.html

Details

Start:
March 31, 2020 @ 12:00 am
End:
April 1, 2020 @ 12:00 am

Venue

Hotel Grand Chancellor Melbourne
131 Lonsdale St, Melbourne VIC 3000, Australia
Melbourne, 3000 Australia
Phone
+64 22 039 7051

Organiser

Price Perrott Limited
Phone
+64 22 039 7051
Email
events@priceperrott.com
View Organiser Website

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