January 28, 2014 @ 11:15 pm

Brought to you by Australian Aged Care Quality Agency

“Complaints should be welcomed…”

This one-day workshop will help you develop a robust complaints management system based on internationally recognised standards.

This workshop is facilitated by Steve Aivaliotis, trained mediator and director of Proactive Complaints Management.

“Complaints do not have to be viewed in a negative light; complaints should be welcomed and seen as a way and a means of receiving feedback from our customers about the service we are providing.”
This workshop has been developed specifically for senior aged care staff who have the capacity to lead and implement change in systems and processes.

Per participant $270 (includes GST)
Group bookings (5 or more from the same home) $256.50 per person (includes GST)

Want us to come to you?
You can save time and money by arranging for us to conduct a workshop at your home – not to mention the benefits in terms of team-building for your staff. Click here for more information on organisation-direct workshops and to complete an expression of interest.

For more information including dates, locations and to book online, go to www.aacqa.gov.au

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