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Managing consumer spending expectations
March 8, 2022 @ 1:00 pm - 4:00 pm
Overview
After this webinar, you will be able to know and apply the legislation, regulations and guidelines regarding consumer spending. It will give clarity regarding the systems and structures to have in place to determine appropriate spending. Most importantly, it will provide guidance on how to clearly communicate with consumers, so there a shared understanding of spending requests and financial treatment of spending and purchases. This webinar has been revised and updated for 2022 with fresh insights and contemporary examples.
Learning Outcomes
By the end of this course, you will be able to:
- Describe the legislation, regulations and program guidelines on HCP spending
- Align spending items with the care plan, assessed needs and goals
- Apply an evidence-based criteria for support through purchases/spending including WHS
- Assess the opportunity cost of purchases/spending and value for money
- Incorporate wellness, reablement and goal setting in relation to spending
- Establish financial management and budgeting for different types of purchases
- Design a system for purchasing and ownership, maintenance and repairs
- Communicate with consumers to ensure a shared understanding
- Develop and document reasons for decisions, documentation and record keeping
