Open Disclosure in Complaints handling

In this webinar, you will come away with a clear understanding of what Home Care providers are required to have in place to support the principles of Open Disclosure.

What will this webinar include? 

• Principles and elements of Open Disclosure as relevant to home care
• Regulatory requirements on Open Disclosure (ACQS & NDIS)
• Foundations for Open Disclosure
• Stages and steps of the Disclosure process
• Ethical considerations
• Role of leadership and management
• Documentation and record keeping
• Assigning authority to regarding Open Disclosure
• Open Disclosure impacting on multiple consumers
• Managing adverse publicity and risk to reputation