When:
September 21, 2021 @ 1:00 pm – 4:00 pm
2021-09-21T13:00:00+10:00
2021-09-21T16:00:00+10:00
Where:
Online
Open Disclosure in Complaints handling @ Online

In this webinar, you will come away with a clear understanding of what Home Care providers are required to have in place to support the principles of Open Disclosure.

What will this webinar include? 

  • Principles and elements of Open Disclosure as relevant to home care
  • Regulatory requirements on Open Disclosure (ACQS & NDIS)
  • Foundations for Open Disclosure
  • Stages and steps of the Disclosure process
  • Ethical considerations
  • Role of leadership and management
  • Documentation and record keeping
  • Assigning authority to regarding Open Disclosure
  • Open Disclosure impacting on multiple consumers
  • Managing adverse publicity and risk to reputation

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