Preparing for your Quality Review

Why take this course?

In the last reporting period, audits across HCP and CHSP home services programs have tripled and a staggering one-third of providers experienced non-compliance outcomes. Many are struggling to translate the Standards into everyday practice and do not know what to expect during a quality audit.

Preparation and planning are the keys to success. Implementing strategies that embed active self-assessment, gap analyses, and plans for continuous improvement are essential to ensuring a positive outcome for you and your consumers.

Everyone in your organisation (including your consumers) has a unique role in your compliance – but how do you bring that all together come audit time?

This workshop shows you how you can approach your quality audit with confidence and pride.

Workshop details

• Refresh your understanding of the regulatory framework in the context of home services
• Learn practical actions to ensure your organisation is prepared for a Quality Review
• Understand and communicate the responsibilities of everyone in the organisation to the quality process
• Gain insights from HCP and CHSP providers who have had compliant and non-compliant outcomes, including why they did or did not meet the Standards
• Embed new ways of working that align with best-practice principles
• Understand how providers can improve their performance under the current Quality Standards while keeping an eye on the requirements of the Strengthened Standards