When:
February 16, 2022 @ 1:00 pm – 4:00 pm
2022-02-16T13:00:00+11:00
2022-02-16T16:00:00+11:00
Where:
Online Webinar

Learning Outcomes

By the end of this webinar course, you will be able to:

  • Explain the difference between a KPIs, key ratios and quality indicators and why these are essential for monitoring and measuring performance
  • Describe the types of quality indicators, key ratios and KPIs that are useful for home care
  • Critique a range of KPIs, key ratios and quality indicators to determine what is best for management and the governing body
  • State key considerations when determining KPIs, key ratios and quality indicators
  • Select KPIs, key ratios and quality indicators that are likely to improve the performance of teams
  • List KPIs, key ratios and quality indicators that will provide trends, patterns and information valuable to your organisation
  • Identify key factors that should be considered when implementing KPIs, key ratios and quality indicators
  • Analyse data from KPIs, key ratios and quality indicators to draw meaningful conclusions and determine improvements.
  • Assess the readiness of your organisation for current (and future mandated) data collection including IT, workforce requirements, data collection and management etc

 

Leave a comment

Your email address will not be published.