Ditch your Performance Management system!
The words ‘Performance Management’ can send shivers down the spine of staff and managers. All too often, performance management approaches have become awkward conversations, time-consuming and ironically a waste of time. This is because traditional performance management systems simply do not recognise or reflect the unique needs of the home care context. The outcome is that everyone dreads the ‘performance meeting’ and it becomes nothing more than ticking a box with no real benefits to staff or consumers/clients. Our simple-to-use performance management approach is designed for the home care sector and we know it works for consumers/clients, staff and managers!
This approach is aimed at improving consumer/client satisfaction and increasing staff satisfaction and motivation.
The webinar will include information and practice tips about:
✔ Regulatory requirement regarding performance management
✔ Designing an easier approach
✔ Aligning policies and procedures
✔ Applying a risk-based approach
✔ Engaging and communicating with clients and their families/carers
✔ Setting the scene for staff
✔ Documentation and follow-up
✔ Training essentials for managers
✔ Embedding a high-performing culture
✔ Learn the secret to having robust conversations and retain a positive relationship