A new report is calling for urgent reform of aged care working conditions and benchmarks for decent conditions to support the sector to provide high-quality services.

Among recommendations is the introduction of 12 weeks paid end-of-life leave for carers, superannuation on paid parental leave and access to replacement care for carers of a person with a disability, chronic illness, or frailty due to old age.

The Australian Work and Family Policy Roundtable, which is a research network of 32 academics from 17 universities and research institutions nationally, released Work, Care & Family Policies Election Benchmarks 2019 on Wednesday ahead of the federal election on 18 May.

The researchers investigated key issues with existing public policies, such as safe workplaces, decent work hours and job security, and sustainable and high-quality care services, to develop the research-informed policy benchmark for government.

The report makes recommendations to improve work, care and family outcomes across all care sectors.

Among those, the report calls for a robust regulatory and accountability framework that protects quality of care and the effective and equitable spending of public funds in the aged care and disability sectors.

Roundtable co-convenor Associate Professor Elizabeth Hill said the aged care sector needed a national quality framework like the one introduced into the child care sector in 2012, which has subsequently improved the quality of services.

“We’re advocating for a similar kind of quality framework and benchmarking system in the aged care sector to improve the provision of care and put some benchmarks for providers around the ratios and time required for the care workforce to provide high-quality care,” Professor Hill told Australian Ageing Agenda.

Associate Professor Elizabeth Hill

The report also recommends developing benchmarks that recognise the link between decent working conditions and improving the quality of care residents receive.

“We have research evidence that shows when [frontline care] jobs are decently paid, have good quality provisions around paid leave time and a daily routine with enough time to provide the quality of care that is required,  it leads to high levels of job satisfaction and high levels of quality care provision,” said Professor Hill, who is an academic at the University of Sydney.

She said there also needed to be reform in the sector to ensure co-designing principles involving the resident, their families, staff and the service provider were always employed to improve the provision of care.

“Designing strong frameworks for the provision of care collectively is going to be better than according to the needs of just the care provider, or just the care recipient or just the family of the recipient,” Professor Hill said.

She said the government needed to respond to calls for a policy framework.

“We are advocating for the next federal government to advance the policy framework that takes care work and care services seriously,” Professor Hill said.

“Improving the conditions of work will provide all kinds of benefits for individuals such as economic security,” she said.

Access the report Work, Care & Family Policies Election Benchmarks 2019 here.

Comment below to have your say on this story

Subscribe to Australian Ageing Agenda magazine and sign up to the AAA newsletter

Join the Conversation


  1. What about the working conditions of those staff that work in Home Care?

    Staff are paid based on the shifts that they work. These can vary from 45 mins to 24 hrs but the majority of shifts are an hour or two in length. Staff are not paid for the time between shifts which varies depending on location of next shift. Staff are also not paid for the time spent travelling between shifts or for mileage.

    It’s not uncommon to spend the whole day out but often only getting 4 or 5 hours pay because of the location and time of shifts. Shifts can be cancelled with 3 hours notice and staff won’t get paid. When shifts are cancelled like this staff have little chance of picking up another to cover it. Staff are all casual and no part time positions.

  2. we should be paid mileage. lunch hours should be between 1/2 and 1 hr, shifts should be min 2 hrs. i know it doesn’t happen. check out aged care worker in the community, number award ma000100

Leave a comment

Your email address will not be published.