Demystifying accreditation

Industry insiders all over Australia have the chance to explore their roles and responsibilities in relation to accreditation early next month.

The Aged Care Channel hopes a program scheduled for next month will help to demystify the accreditation process.

The program will encourage staff working in residential aged care to be aware of their roles and responsibilities around accreditation and the process of continuous improvement.

It comes in response to requests from channel members who expressed a desire to improve their understanding of the accreditation system.

A key presenter on the program will be the Aged Care Standards and Accreditation Agency’s General Manager of Accreditation, Victoria Crawford. It will also feature insights from leading aged care providers.

“It will be a very good program for those who are new to the industry as well as long-term employees,” said the channel’s Chief Operations Officer, Lorraine Poulos.

“It will provide a useful overview of the roles and responsibilities that apply to everyone, from a person working in management to someone in laundry and housekeeping.”

“We have tried to depict the seriousness of continuous improvement, while at the same time, highlighting the positive changes that can be brought about by that process.”

The show will feature practical examples of the benefits of putting continuous improvement into action.

It features an account of a residential aged care facility where residents’ complaints about food were addressed quickly and effectively by management, in consultation with catering staff.

The program is due to be broadcast on Wednesday, 4 February at 10.45am, 2.15pm and 3.30pm. For more information, contact the Aged Care Channel on 02 9450 2992.

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