Invox launches QANDA Paul and Peers forum
To help a sector ‘hungry’ for clarity and practical help in the crucial first 30 days of SaH, Invox is creating a ‘free and safe space’ to ask questions and seek guidance, consultant Paul Sadler tells AAA.
Throughout November, Invox will be hosting a Q&A forum led by consultant Paul Sadler and other sector leaders so providers can come together in one place and get answers to their Support at Home questions.
Having a trusted, free and safe space to ask questions is vital, Mr Sadler told Australian Ageing Agenda, adding that nothing at this scale has existed until now.
The Invox QANDA with Paul and Peers aims to create a space where people can learn from each other, backed by expert advice and moderation, he explained.
“We’ve also added direct access to relevant government resources so providers can stay informed of the key information they need to know without spending hours wading through updates,” he said.
More than 600 people have registered for the Paul and Peers forum already, which Mr Sadler told AAA shows “how hungry the sector is for clarity and practical help”.
“The rollout is complex. We saw a stack of detailed documents released only last week and providers are expected to make sense of it all as they implement the new program. People are looking for a place to ask the tricky questions that don’t fit neatly into a webinar or a formal inbox,” he continued.
“They need answers quickly and want to sense-check unclear advice, share what is working and get guidance on issues like ‘associated provider’ requirements, billing scenarios or technology problems that stop them delivering services.
“Where will the biggest pressure land? On the practical day-to-day decisions that need answers right now. That’s what this space is built for.”
The Paul and Peers forum can be accessed through a portal on the Invox website until the end of November – covering the crucial first 30 days of SaH transition when the systems, processes and expectations will be tested the most, Mr Sadler said.
Access is free for SaH and Commonwealth Home Support Program providers, and organisations that support providers and registration can be done here.
Mr Sadler said Q&A sessions like Paul and Peers are critical right now, as the sector is implementing major reform with information still coming through.
“We had more than 2,000 register for our briefing on the final rules and many were hearing key details for the first time. We were overwhelmed with the number of questions people needed answered in our 75-minute session,” he said, referencing a free webinar Invox hosted last week.
“Providers don’t have time to wait weeks for a formal response to these urgent questions or wade through controlled forums that limit open conversation. They need clarity quickly so they can keep services running and avoid unnecessary risk. A space like this helps cut through confusion and reduces the burden on individual providers trying to figure it out alone.”
He said their goal is simple – help providers adapt quickly and confidently.
“We want to build a supportive community where people can solve problems together, share what’s working and get helpful answers when they need them. If providers feel more informed, less isolated and more confident in the first month of SaH, then we’ve done our job,” Mr Sadler said to AAA.
“This is a critical moment for the sector. The people doing this work deserve access to real help in real time. Invox QANDA is about making sure providers aren’t left to navigate this reform alone.”
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