Provider takes pro-active approach to sanctions

Western Australian provider, Silver Chain has responded pro-actively to findings of non-compliance, assuring residents at the sanctioned John Mercer Lodge that quality care is its top priority.

The group voluntarily suspended new admissions following an unannounced visit in early October and moved quickly to appoint an independent adviser to address compliance issues.

In its audit of the home, the accreditation agency identified problems with the home’s staffing levels, medication management and skin care procedures.

It also had concerns about staff training in fire, security and emergency procedures.
 
The organisation’s CEO, Chris McGowan said the issues raised by the agency were mainly due to staffing difficulties at John Mercer Lodge, following a merger with the Alfred Carson facility in July.

“Despite the planning which went into the move from Alfred Carson to John Mercer Lodge, we acknowledge that unfortunately it didn’t bed down as smoothly as we hoped – particularly in addressing the unforeseen staffing issues which quickly emerged,” Mr McGowan said in a statement.

“Staff recruitment and retention is a difficult issue for the whole aged care sector in WA.”

Mr McGowan added that Silver Chain viewed the audit findings as an opportunity to work with staff, residents and their families to address these issues.

“We have mobilised a senior team at [John Mercer Lodge] – they are making good progress and we expect to deal with all the issues identified in the Commonwealth departmental audit and report in the coming few weeks,” he said.

There are currently 13 out of a total of nearly 3,000 aged care facilities under sanction around Australia.