Video calls in aged care
A major Australian emergency call system supplier has introduced new personal communications technology for residents.
An Australian supplier of emergency call systems hopes to improve residents’ personal communication options with the introduction of a new technology that will allow face-to-face video calls.
Acsess Health says the new technology from Nortel will enable facility owners to generate additional revenue by offering these services as optional extras, available for a fee.
Acsess is working on upgrading 19 facilities with the new technology, and plans to roll it out in up to 120 more homes over the next four years.
The new technology will be integrated with the company’s existing Medi-Call system.
“Until now the Medi-call System has been using the traditional copper wire phone network to link with the Nortel CS platform because we’ve found that to be an effective and reliable option for 24-hour emergency care,” said
“However, now we are the largest fibre-optic…supplier in retirement and aged care in Australia. This means we can roll out next-generation technology like IP telephony and unified communications from the same system with the same high level of reliability.”
Nortel’s solution for Acsess is based on its flagship Communication Server (CS) 1000, a scalable, modular unified communications platform that supports analogue, IP telephony services.
Nortel has recently deployed the CS 1000 at a number of higher education campuses, including RMIT University in Victoria, to support future unified communications deployments.
