ARRCS launches pioneering language feature
ARRCS has partnered with Tell Touch to launch a pioneering feature allowing aged care residents to provide feedback in four First Nations languages.
Australian Regional and Remote Community Services (ARRCS), a leader in aged care across the Northern Territory, has announced a partnership with Tell Touch that enables residents to provide feedback in four First Nations languages.
This groundbreaking feature – the first of its kind in Australia – will be available on digital Tell Touch tablets, allowing residents to communicate in East Side Kriol, Pitjantjatjara, Warlpiri, and Yolŋu Matha.
The launch event will take place today (20 September) at the Juninga Centre Aged Care Facility in Coconut Grove, attended by Northern Territory Ministers, distinguished guests, staff, and media.
In addition to offering First Nations language options, the new feature includes audio prompts that guide residents through the feedback process, ensuring that every voice can be heard regarding the care and services provided.
This initiative marks a significant step forward in ARRCS and Tell Touch’s commitment to creating a culturally safe and inclusive environment. By facilitating feedback in these languages, First Nations residents can express their care experiences in the language they are most comfortable with.
Wendy Hubbard, General Manager of ARRCS, said the missions is to provide care that respects the dignity and culture of all individuals.
“By introducing multilingual First Nation Language support in our feedback systems, we are making a conscious effort to include and understand the unique perspectives of the First Nations people we care for. This is not about giving them ‘the Voice’ as outlined in recent national discussions, but it is about ensuring their voice is heard in our services and their feedback shapes their care.”
Tell Touch has played a vital role in implementing this feature, demonstrating their commitment to improving communication between aged care providers and the communities they serve, as Diana Cooper, Co-founder of Tell Touch explains.
“By integrating these languages into our system, we are setting a new standard for the industry and taking a big step towards more equitable and accessible care. This initiative not only respects but also elevates the voices of First Nations communities, ensuring they are heard and acted upon.”
ARRCS anticipates that this feature will positively impact service delivery and enhance the quality of care through direct and meaningful feedback. The initiative is made possible through a partnership between ARRCS and Tell Touch, supported by Federal Government Departments.
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