Next edition: Providing a five-star service
The July-August edition of Australian Ageing Agenda is putting the spotlight on resident and staff experience, hospitality services and technology for care.
Quality services – like when dining or travelling – can make the difference between a good, bad or great day for residents and staff alike. They can also make the difference between a good, bad or great review.
Are your residents having the best experience possible? Are your staff members able to enjoy both a positive and productive experience?
In the July-August edition of Australian Ageing Agenda, we will look into approaches, systems and technology that give residents and staff the best experience possible in areas such as:
- excursions and daytrips
- in-house activities and entertainment
- keeping in touch with loved ones
- feedback and improvement.
Hospitality
Hotel services are the backbone of aged care operations. Without them, residents would have no meals, no clean clothes, dirty rooms and fewer entertainment options.
Next issue, we will hear from experts and people working in aged care about how they are helping to give residents a great day every day through services including laundry, cleaning, food and lifestyle programs.
Technology for care
The range of technology available to help aged care workers understand, monitor and track residents’ ever-changing clinical and personal conditions and needs is increasing.
Which ones are right for your home? Next issue, we will showcase options that are improving frontline care delivery for staff and care outcomes for residents.
Have you got a story or expertise to share on these topics? Email editorial submissions to editorial@australianageingagenda.com.au and send advertising enquiries to mryu@intermedia.com.au
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