Focusing on client outcomes

With such an array of reforms either in progress or incoming, it’s sometimes difficult for aged care leaders to see the wood for the trees. But despite all the noise and activity in the sector, Care Connect chief executive officer Lynda Chalmers is determined to keep her focus firmly on the horizon.

“Sometimes we look at the reforms that we’re currently facing and we don’t look beyond the future and what the organisation can be and what the sector will be in the future,” Chalmers tells Australian Ageing Agenda. ...