Aged care technology vendor Epicor Software Corporation has launched a new app for aged care recipients to plan and manage personalised care services in collaboration with providers.

Epicor Customer Experience Platform is a self-service portal that allows care recipients and family members to self-manage care requirements and allied health appointments and view care plans and financial statements.

The mobile app is the result of a partnership with Australian healthtech and customer experience platform Checked In Care, said Epicor Software Regional Vice President for ANZ Greg O’Loan.

The app will help improve communication between families and aged care facilities, he said.

Greg O’Loan

“We know families can be frustrated with a lack of communication in the aged care setting, which COVID-19 has only exacerbated. The heightened risk of infection and restricted family visits have also increased social isolation for residents and clients. Technology can help bridge this gap and make the care experience much more personalised, and human,” Mr O’Loan said.

The platform integrates with aged care software Epicor Senior Living Solution to guarantee a single source for users. It follows the entire client journey to deliver a personalised service for clients, families and staff while helping care providers reduce the cost of care and optimise revenue, he said.

“Amid the rising cost of care, smart technology solutions can help providers optimise their revenues, increase client satisfaction and retain top-quality carers all the while maximising compliance and minimising risk,” Mr O’Loan said.

He said digital transformation and modernising care through the use of technology was important for the aged care sector to deliver high quality care.

“It is important aged care providers – and healthcare in general – can access solutions designed with their specific needs, and the needs of their clients in mind.”

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