Noticeboard: latest awards and recognition in aged care

In this story: top nods for Australian aged care design firm Marchese Partners; Uniting shines in customer service awards; recognition for Palliative Care Australia initiative.

In this story:

  • Top nods for Australian aged care design
  • Uniting shines in customer service awards
  • Recognition for PCA initiative

Top nods for Australian aged care design

Aveo Clayfield has been recognised for its pioneering design
Aveo Clayfield has been recognised for its pioneering design

Two projects designed by aged care architect Marchese Partners have been recognised on national and international levels.

The Mark Moran Vaucluse development in Sydney’s east was named the winner of the Excellence in Aged Care category at the UDIA NSW Awards for Excellence.

And the Marchese-designed AVEO Clayfield seniors living development in Brisbane’s inner-north has been nominated for the 2016 Best Over 50’s housing in the Global Awards.

The Global Awards celebrate the best individual and company performances in the over 50s housing sector worldwide.

Marchese Partners’ chairman Eugene Marchese said it was humbling for the firm’s work to be recognised on such a scale.

“Both projects are standouts projects and exactly what we are trying to achieve at Marchese Partners,” he said.

“In Australia we are slowly seeing the rise of new seniors living and aged care developments,” he said “Developments like this are going to become standard practice for this demographic because for too long seniors had to put up with living in facilities that were designed in the 70s,” Mr Marchese said.

Uniting shines in customer service awards

Uniting has been recognised for its customer service
Uniting has been recognised for its customer service

The Uniting Community Care Direct Intake team has been recognised in the Australian Service Excellence awards, placed runner up in the Service Champion Award.

The awards recognise Australia’s most outstanding customer service-driven organisations and individuals.

Uniting, which was nominated in the customer team of the year category, was up against companies including AMP, Virgin and AMEX.

Doug Taylor, director of resilient communities, said the recognition was a testament to the team’s passion for customer service.

“Uniting is enormously proud of their hard work and willingness to go above and beyond in their care for our customers,” he said.

The work of the Community Care Direct Intake team involves taking enquiries and referrals from community care clients and working with them to determine the best service for them.

Recognition for PCA initiative

PCA award winner
PCA national policy manager Philippa Kirkpatrick recognised for her presentation on the Dying to Talk initiative 

Palliative Care Australia’s Dying to Talk resource, which aims to improve planning around end of life, has been recognised by experts.

Palliative Care Australia’s national policy manager Philippa Kirkpatrick was awarded best abstract at the Advance Care Planning National Conference last week for her presentation about the initiative.

The award encourages developments that are most likely to lead to improved practice and outcomes in advance care planning.

Ms Kirkpatrick says Dying to Talk was developed in response to the lack of planning of many Australians for their end-of-life care.

The resource includes activities to encourage people to reflect on what care aligns with their values and what is important to them. It provides tips for talking about these preferences with their family.

Ms Kirkpatrick said she hoped the resource would encourage more people talk to their loved ones and health professionals about their end-of-life care.

Click here to access Dying to Talk

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Tags: AVEO Clayfield, customer service, Eugene Marchese, Marchese Partners, Mark Moran Vaucluse, palliative-care-australia, Philippa Kirkpatrick, uniting,

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