New online training for aged care leaders aims to help providers reduce discrimination and deliver services suitable for all seniors and their diverse interests.

The Centre for Cultural Diversity in Ageing’s Inclusive Service Standards provides a framework for aged care providers to ensure their services and organisational practices  are safe, welcoming and accessible for everyone.

The free training modules, which were launched on Friday, target senior aged care managers and leaders responsible for quality service provision and care.

The four modules are:

  • Introduction to inclusive service delivery
  • Standard 1 – Commitment to inclusive services
  • Standard 2 – Developing systems for inclusive services
  • Standard 3 – Capacity building for inclusive services.
Lisa Tribuzio

Centre for Cultural Diversity in Ageing manager Lisa Tribuzio said the initiative aimed to ensure all aged care providers had access to inclusive service training.

“It’s  about how do we think about diversity across the whole organisation in order to embed sustainable inclusive practice.

“And ultimately to lead to equity and equal opportunity for people from diverse backgrounds who  might have faced discrimination in the past, who might have barriers to service access,” Ms Tribuzio told Australian Ageing Agenda.

“It’s ultimately about how the consumer feels and to get a better understanding of their diverse interests goals and needs,” she said.

Ms Tribuzio said the modules were an important resource that could improve how people from culturally and linguistically diverse backgrounds access aged care services.

“The inclusive service standards promote flexible approaches to service delivery in order to respond to specific needs of the consumers such as services and resources in their preferred language,” she said.

“We need to think about diversity in order to promote human rights. We need to think about diversity in order to create that equal opportunity,” Ms Tribuzio said.

Aged care managers and leaders who complete the training will develop the capacity to understand what systems and processes and ways of thinking are inclusive for their organisation, she said.

“They will be able to help to develop flexible and accessible services for barriers and discrimination and… improve their capacity to look at how the Aged Care Quality Standards are incorporating diversity and inclusion,” Ms Tribuzio said.

Access the training here.

This article was updated for accuracy.

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