From split to integrated: a caregiving partnership to deliver a tailored solution

HammondCare is an independent aged care provider with a passion for improving the quality of life for people in need. Regarded both nationally and internationally as one of Australia’s most innovative health and aged care providers, the organisation champions the care of 28,067 people across Australia and employs over 5000 people.

The provider needed to embark on a major overhaul to address the significant impact its split system was having on the organisation. It needed to bring all the systems under one modern umbrella to create visibility and standardise procedures across the organisation.

Over a six-month period, HammondCare reviewed eight different vendors before settling on Senior Living Solution, part of the Epicor for Care solution set, ticking all of HammondCare’s boxes for residential management. “If we didn’t have Epicor, we would not be able to support the growth of our business, or the rate at which the company is growing,” said Mr Anand, Acting CIO. “We were paired with Epicor consultants who had the right skills to see us through. The nine-month process was the fastest implementation we had ever undertaken at HammondCare. Epicor has been particularly crucial for our Residential division which our previous systems could not support,’’ he said. 

In a sector with rapidly evolving compliance regulations and regulatory processes it was important for HammondCare to have a partner that was dedicated to compliance to optimise caregiving and accountability.

With Senior Living Solution, HammondCare is set up to continue growing both its residential and home care divisions with ease and efficiency.

Click here to find out more about the success story.