IT choices and well trained staff can transform your business

Correct software in the hands of regularly trained staff delivers quality outcomes!

The right IT choices can change the path of your business.

Reliable software solutions that keep up with legislation changes is a compliance requirement for community care providers. Using the right tool for the job in the hands of a trained user is essential; undertrained or poorly trained staff can be detrimental, resulting in loss of income and even approved provider status. Correct software in the hands of regularly trained staff delivers quality outcomes!

All too often we see organisations struggling to cope with the demands of running a community care business. There are compliance, consumer and competition pressures. Many providers turn to IT to help manage the myriad of processes and tasks involved in complying with stringent legislation in an ever-changing environment. However, we have found that many providers lose sight of the fact that the efficacy of any software system to produce quality outcomes is dependent on staff members using the software and support from the software provider.

No software system will live up to expectation if it is not utilised properly. This is why at e-Tools Software, we believe many elements work together to make a successful IT system and we deliver a reliable client support service to reinforce this point.

Staff training:
Reiterating the importance of trained and knowledgeable users, our software comes with staff training to give your staff the skills required to use the software correctly. e-Tools also offers refresher and staff replacement training.  Internal hand-me-down training has proven to be flawed as it relies on the often outdated knowledge of the trainer.

Ongoing review of staff skills:
e-Tools offers customised staff training, as we have seen how beneficial it is to have additional training for staff members to refresh their skills and knowledge, particularly as updates and new features occur in the software on a regular basis.

Client consulting service:
Who are the people behind the software? e-Tools is built and led by consultants with current industry knowledge and over 30 years’ experience in aged care management. We know that running a successful community care business requires a deep understanding of the constantly changing requirements. If you need help getting up to speed in areas of compliance and financial viability, our consultants are available to assist you.

Review of your progress:
As part of ongoing support, we can help check your data status or reports on a regular basis to ensure you stay on track. As an added feature, linking directly to our externally hosted system provides you with quick, seamless support, as we can easily dial in and check your progress if required.  e-Tools assists where it can to ensure clients do not fail to meet department or compliance requirements.

Current and customisable:
e-Tools ensures its software stays relevant to legislation changes and continually meets your needs. In some cases, we are able to customise a solution to very specific requirements. Our latest successful project was with Country Health SA for eNDIS, where we worked closely with Country Health SA to achieve an integrated system to deliver the NDIS and streamline the workflow system for their staff. eNDIS was a finalist in the SA Health Awards 2018 for Excellence in Non-Clinical Services.

Our range of community care specific software solutions currently include:

eHSP [electronic Home Support Programme]

eHCP [electronic Home Care Package]

eNDIS [electronic National Disability Insurance Scheme]

Contact e-Tools for a free online demonstration on 03 9573 3277 or visit www.e-tools.com.au for further details.