The consumer watchdog has commenced proceedings in the Federal Court alleging Bupa Aged Care Australia breached the law by charging thousands of residents a fee for extra services that it did not fully provide.
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Australia’s competition regulator has released guidelines to help new and existing aged care home service providers understand their rights and obligations under existing competition and consumer laws.
Aged care providers need to implement strategies to better handle complaints from residents and their families as they transition to the single quality aged care framework, an industry conference has heard.
The Office of the eSafety Commissioner is running free webinars to upskill aged care staff on how to recognise a scam to help keep seniors safe online.
The Australian Competition and Consumer Commission is undertaking a CDC aged care project with the aim of educating consumers about their rights under Australian Consumer Law.
The Australian Competition and Consumer Commission (ACCC) has released a suite of resources outlining the rights and obligations of consumers and providers in the emerging disability marketplace.
Reforms always have “unintended consequences” and having to change provider behaviour is as an important part of the reform process as is changing consumer behaviour, writes Mark Sheldon-Stemm.
The ACCC will hold a national meeting looking at ways to reduce the number of deaths and injuries associated with mobility scooters.
An unsolicited offer for Babcock & Brown communities has drawn the attention of the consumer watchdog.