Concerns about core clinical standards in residential aged care were the most common complaints to the new Aged Care Complaints Commissioner in the first half of 2016, new figures show.
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Mitch Fifield has confirmed the decision to cut 15 per cent from the Aged Care Workforce Fund in last week’s budget was made independently of the government’s current stocktake of workforce initiatives and was a cost savings measure.
Rae Lamb, a former journalist and deputy health and disability commissioner in New Zealand, is now in her second term as Australia’s Aged Care Commissioner. She tells AAA about her new determinative powers, best practice complaints handling and why providers should say sorry more often.
Australia’s Aged Care Commissioner Rae Lamb has said new powers introduced last year to strengthen her role have improved the outcomes of complaints to the Aged Care Complaints Scheme.
The new commissioner has served as NZ’s Deputy Health and Disability Commissioner for five years.
Rhonda Parker decided not to re-nominate after reaching the end of her three year term.