The home care sector has been “patchy” in adapting to the shift towards greater consumer control and many providers are resisting it, says the head of Australia’s peak advocacy body for older Australians.
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The independent review of the Living Longer Living Better reforms has handed down a series of recommendations for the home care system designed to change the mix of packages and increase the collection of consumer contributions.
Consumer-focused reforms are demanding new workforce skill sets and service models, provider CEO Cheryl De Zilwa tells Community Care Review.
Some 23 per cent of complaints to the Aged Care Complaints Commissioner now relate to home and community-based care services, up eight per cent since 2015, the latest data shows.
A new resource advises retirement villages on the considerations for moving into the home care market in the context of reforms deregulating the allocation of packages.
More than two weeks after the launch of new data fields on My Aged Care the vast majority of home care providers are yet to make their cost information available to consumers.
A new practical workshop on the implications of the February 2017 reforms on day-to-day operations has been designed for senior managers of home care organisations.
Introducing competition into aged care will improve the capacity of the system to meet consumer needs and drive efficiency and service innovation, but firm government oversight will need to be retained, the chair of the government’s Competition Policy Review panel has said.
The Department of Social Services says it has no plans to change income-tested care fee arrangements or the four package levels as part of the February 2017 home care reforms.