Providers are taking almost half of clients’ home care expenditure to pay for administration and case management.
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The paramount importance of quality of life to aged care consumers and their families was highlighted on the first day of the royal commission into aged care. But how do we measure this, writes Professor Julie Ratcliffe.
The reporting of home care monthly statements should be standardised across the industry and expenditure tracked over time to assess the impact of the February policy changes, researchers say.