Listening to concerns is the best way to handle complaints and other issues raised by residents, their family members and workers, an aged care CEO tells Australian Ageing Agenda.
The residential aged care sector is continuing to experience ongoing financial challenges, according to the latest data from StewartBrown’s quarterly benchmarking report.
The new independent Aged Care Quality and Safety Commission, which includes a single point of contact for all aged care queries and concerns, has commenced operation.
Publishing staff-to-resident ratios in aged care is a positive first step for increasing transparency but it’s not enough for consumers to make informed decisions, according to a parliamentary inquiry report.
The aged care royal commission is seeking a report from every aged care outlet detailing any instance of sub-standard care in the last five years and action taken to improve services.
A parliamentary inquiry has called for legislation to ensure aged care facilities have at least one registered nurse on site at all times and a review of funding to assess its adequacy to meet residents’ needs.
Provider peaks say mandating aged care providers to publish staff-to-resident ratios on My Aged Care as proposed in a federal bill introduced this week is problematic and an ineffective indicator of quality.
Aged care industry initiative innovAGEING has announced the Commonwealth Bank of Australia and professional services firm KPMG as foundation partners to help drive innovation in the sector.
The Federal Government is working with industry and the Opposition on a bipartisan short-term plan to increase residential aged care funding.
The final aged care workforce strategy can be executed in one to three years but the industry should take action immediately, says Professor John Pollaers.
Industry peak bodies are seeking feedback on the draft version of new national voluntary standards for operators of retirement living communities.
Individuals and organisations in the aged care and retirement living sectors have been recognised for their outstanding achievements including complaint-free customer service and improving residents’ quality of life.
Immediate and sustainable long-term funding for aged care topped the list of issues at an industry event in Sydney this week.
Aged care peak bodies have jointly called for an urgent funding boost for the residential aged sector following the release of new data this week that shows an increase in the number of facilities running at a loss.