Calls to the Aged Care Complaints Commissioner increased by 30 per cent following the announcement of the aged care royal commission, a government committee has heard.
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Complaints about aged care have increased by 23 per cent over the last year and 47 per cent since 2015, according to government figures showing a record 5,779 complaints were received over the last year.
Complaints about community aged care account for a growing share of concerns received by the Aged Care Complaints Commissioner, new data shows.
More than three-quarters of complaints to the Aged Care Complaints Commissioner concerned the residential sector last year, with complaints overall increasing by 20 per cent on the previous year.
UPDATED: A Senate inquiry into aged care quality assessment and accreditation is struggling to capture the interest of an industry regularly under review and a Senate with much on its plate.
Some 23 per cent of complaints to the Aged Care Complaints Commissioner now relate to home and community-based care services, up eight per cent since 2015, the latest data shows.
Utilising client feedback to attract and keep consumers in a competitive home care market is the focus of an upcoming sector conference taking place next month.
In this story: Merged WA provider appoints CEO; Benetas appoints new research manager; John McCallum to head research at National Seniors; Rae Lamb reappointed Complaints Commissioner.
Concerns about core clinical standards in residential aged care were the most common complaints to the new Aged Care Complaints Commissioner in the first half of 2016, new figures show.
Concerns over fees topped the list of home care complaints to the new Aged Care Complaints Commissioner in the first six months of 2016, data released yesterday shows.
Home Care Today, a CDC support project, is hosting a webinar with the Aged Care Complaints Commissioner, Rae Lamb, to discuss common areas of complaint in home care and the processes for handling them.
Last night’s Federal Budget contained a surprise measure that should bring to a close the long-running industry campaign for a complaints investigation scheme independent of the department.
Rae Lamb, a former journalist and deputy health and disability commissioner in New Zealand, is now in her second term as Australia’s Aged Care Commissioner. She tells AAA about her new determinative powers, best practice complaints handling and why providers should say sorry more often.
Australia’s Aged Care Commissioner Rae Lamb has said new powers introduced last year to strengthen her role have improved the outcomes of complaints to the Aged Care Complaints Scheme.