The UK system has embraced the user-pay philosophy more than Australia, which has allowed the provision of a very diverse range of services, aged care CEO Olive Wright says she observed on a recent study tour.
An exceptional customer service experience for all who walk through the door including entrances that are welcome, homely and approachable is the key initiative aged care CEO Daniel Findley is implementing in his facilities following a recent visit to the UK.
A hospitality focus and making areas available for other service providers to lease top the learnings from a recent visit to Europe that aged care CEO Glenn Bunney is adopting in his facilities.
The use of vertical developments to create affordable serviced apartments for seniors needing support and a sense of community are among key learnings for aged care executive Tonia Zeeman from a recent European study tour.
Improved hospitality services and the inclusion of residents, family and visitors in operations are among key learnings from a European study tour that aged care CEO Jennifer Stuart-Smith is adopting in her organisation.
In a first for the aged care study tour specialists, SAGE has teamed up with New Zealand’s retirement village member association to offer Australian executives an opportunity to see how their counterparts across the ditch are leading the way with integrated communities.
A look at upcoming events in the ageing and aged care space including a conference addressing older people missing out on the mobile revolution, a live webcast on effectively engaging consumers and a leadership in health management course.
News of some occasional and one-off educational events being hosted around Australia in the coming month.
The dedication of a South Australian quality improvement leader has been rewarded handsomely with a generous national prize.