Tell Touch and Swift partner

The new alliance allows residents to provide feedback and complete quarterly surveys via their TV.

A new alliance connects Tell Touch’s feedback management system to Swift Access-enabled televisions, allowing residents to complete quarterly surveys on their TV.

The partnership is based on shared values – especially around transparent communications improving quality of life – and aims to simplify compliance with Aged Care Quality Standard 6, say the aged care technology vendors in a statement. 

Tell Touch’s system – which collects feedback from residents and families via the web, app and kiosks for aged care homes to action – also incorporates the quarterly survey required under the National Aged Care Mandatory Quality Indicator Program into its suite of tools.

The partnership adds Swift’s tv-based entertainment and engagement platform Swift Access and a resident’s TV remote as a new touch point for completing the official surveys and providing feedback.

The survey layout and user experience have been optimised for completion via remote control, without any TV keyboards.

Tell Touch co-founder Diana Cooper said they thrilled to partner with Swift and harness the familiar convenience of television. “This integration empowers residents to voice their concerns privately and effortlessly from their rooms – supported by their families. It’s a significant advancement in ensuring responsive and inclusive care within the aged care community.”

Swift chief executive officer Brian Mangano echoed his delight to be working with the Tell Touch team. “Listening and acting upon feedback from senior Australians in residential age care is a key aspect of treating people with dignity and providing quality care all stakeholders aim to achieve and maintain.”

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Tags: feedback, Swift, swift access, tell touch,

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