First look: Technology that collects patient experience data to be unveiled

Australian healthcare experience specialists Energesse will demonstrate cutting-edge survey technology from the UK, which analyses patient emotions and provides feedback in real-time, at a health and aged care event in Sydney tomorrow.

Energesse is bringing the MES Experience platform, which has been tested and proven in the UK’s National Health Service (NHS), to the Australian Healthcare Week exhibition after trialling it with a large Australian hospital district.

Promoted features of the MES Experience technology include:

• a multichannel platform for collecting patient experience and satisfaction data at point-of-care
• meaningful analytics reported to managers
• quantitative data on the emotional aspects of patient opinion in real-time to enable patient-centred care
• ability for health services to monitor and action patient care and quality improvement rapidly

Energesse CEO Dr Avi Ratnanesan said the MES Experience was the first of its kind to be used in Australia to quantitatively measure patients’ feelings, frustrations and emotions in real-time.

It allows patient-centred care to genuinely establish in Australia thereby enabling greater engagement with the community on how healthcare services should be delivered, he said.

“Patient-centred care requires respectful and responsive care that considers individual patient preferences, needs, and values, and ensures that a patient’s values guide all clinical decisions,” Dr Ratnanesan said.

The NHS tested and proven platform has been customised for Australian hospitals and health services by Energesse and is now available to hospitals and clinics across Australia, he said.

“We have been trialling the technology with one of Australia’s largest hospital districts with great success and we are now ready to show the healthcare industry what it can do,” Dr Ratnanesan said.

London-based MES director Nick Goodman said patient-centred care improved the patient experience as well as reduced healthcare costs.

“The results in the UK show us that patient-centred care lowers staff turnover and absenteeism, enhances patient recovery, improves productivity and efficiency, and enables informed choice by patients,” Mr Goodman said.

Delegates will be given a first look inside the technology with a live demonstration as well as be able to ask questions and set up one-on-one briefings with the two experts to talk about their health services.

Dr Ratnanesan and Mr Goodman will showcase the technology on stage in the Healthcare Innovation Zone at 3.40pm on Tuesday 15 March at Australian Healthcare Week. Email avnesh@energesse.com to request an information pack.

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