Gateway improvements launched

Enhancements to My Aged Care that aim to better support service providers, health professionals and clients have gone live this week.

The changes make it easier to arrange a representative for an older person unable or unwilling to talk to My Aged Care and make it possible for service providers and health professionals to supply additional information to the contact centre after the initial referral of a new client.

Referrals from health professionals from all channels – webform, fax form or phone – can be sent directly to an assessor to organise an assessment and My Aged Care can now provide health professionals with additional aged care information about their patient.

The changes aim to support clients through their My Aged Care journey and follow consultation with the sector on issues that were presenting barriers to good client outcomes, the Department of Health said.

The key changes include:

• improved access to information for health professionals to enable them to continue to work with My Aged Care assessors.
• a clearer approach to who can speak on a client’s behalf and in which circumstances
• a new form to appoint a representative
• more flexibility for clients on who they can choose to appoint as their regular representative

Targeted information about the changes is available on the department’s websites for service providers, assessors and health professionals and on My Aged Care for consumers.

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